Privacy Policy
Privacy Policy
Artum Labs LLC ("Artum Labs," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, place an order, contact us, or otherwise interact with our services.
Scope
This Privacy Policy applies to information collected through www.artumlabs.com and related customer communications. It does not apply to third-party websites, tools, or services that have their own privacy policies.
Information We Collect
We may collect the following categories of information:
1. Information you provide directly, such as your name, email address, phone number, shipping and billing addresses, order details, and customer support communications.
2. Transaction and payment-related information, including purchase amount and payment status. Payment card data is processed by our payment providers and is not stored in full by us.
3. Device and usage data collected automatically, such as IP address, browser type, device identifiers, pages viewed, and interaction events.
How We Use Information
We use personal information to:
1. Provide and fulfill orders and services.
2. Process payments, confirmations, and customer support requests.
3. Coordinate shipping, delivery, and pickup services.
4. Detect, prevent, and investigate fraud, abuse, and security incidents.
5. Improve website performance and user experience.
6. Comply with legal obligations and enforce our policies.
Cookies and Analytics
We use cookies and similar technologies for core site functionality and analytics. We currently use Google tag/Google Analytics tools to understand traffic and website usage patterns.
You can manage cookies through your browser settings. Blocking certain cookies may impact site functionality.
How We Disclose Information
We may disclose personal information to:
1. Service providers that help us operate our business, such as payment processors, ecommerce infrastructure providers, shipping carriers, and customer support tools.
2. Professional advisors and legal authorities when required by law, court order, or to protect rights, safety, and security.
3. A successor entity in connection with a merger, acquisition, financing, or asset sale.
Sale/Sharing of Personal Information
We do not sell personal information for monetary consideration. We may share limited device and usage data with analytics vendors, such as Google, for measurement and performance insights.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, complete transactions, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.
Data Security
We use administrative, technical, and physical safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are intended for adults and are not directed to individuals under 18. We do not knowingly collect personal information from children under 13.
Your U.S. Privacy Rights
Depending on your state of residence, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, and to appeal certain request decisions.
To submit a privacy request, email info@artumlabs.com with the subject line "Privacy Request" and sufficient details for us to verify and process your request.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes are effective when posted on this page, and the "Updated" date above reflects the latest revision date.
Contact Us
If you have questions about this Privacy Policy, contact us at info@artumlabs.com.