Terms of Service

Artum Labs Terms and Conditions

BY CLICKING "I AGREE," CHECKING A RELATED BOX TO INDICATE YOUR ACCEPTANCE, USING ANY OTHER ACCEPTANCE METHOD PRESENTED THROUGH THE SERVICE (AS DEFINED BELOW), OR OTHERWISE EXPRESSING AFFIRMATIVE ACCEPTANCE OF THESE TERMS AND CONDITIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT CREATE AN ACCOUNT OR USE THE SERVICE.

IF YOU HAVE A MEDICAL EMERGENCY, SEEK IN-PERSON EMERGENCY CARE IMMEDIATELY OR CALL 911. THE SERVICE DOES NOT PROVIDE EMERGENCY CARE AND IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.

Artum Labs LLC ("Artum Labs," "we," "our," or "us") owns and operates the website located at www.artumlabs.com and any related websites, pages, software, applications, products, and services (collectively, the "Service"). Your access to and use of the Service is governed by these Terms and Conditions ("Terms" or "Agreement").

Acceptance of Terms and Conditions

Your access to and use of the Service is subject to this Agreement and all applicable laws and regulations. If you do not accept and agree to be bound by this Agreement in its entirety, you must not use the Service. We may update this Agreement from time to time by posting an updated version to the Service. Unless otherwise stated, updates are effective when posted. Your continued use of the Service after updates are posted constitutes your acceptance of the revised Agreement.

Your Relationship with Us

Artum Labs provides placenta encapsulation-related products and non-medical services. Artum Labs is not a hospital, physician group, or emergency medical provider. Your use of the Service does not create a doctor-patient relationship with Artum Labs.

By using the Service, you are establishing a direct customer relationship with Artum Labs for the purchase and fulfillment of our products and services. Information you provide through the Service is handled in accordance with our Privacy Policy.

Notice Regarding Your Financial Responsibility for Services

You are solely responsible for the full cost of services and products you purchase through the Service, including applicable taxes and fees. We do not guarantee insurance reimbursement and do not submit claims to federal or state healthcare programs for services purchased through the Service.

Products and Services

Product and service descriptions are provided for convenience and may be updated at any time. We reserve the right to modify, discontinue, or limit any offering at our discretion. You may request cancellation by emailing info@artumlabs.com. Any cancellation is subject to our operational timing and applicable policies.

Limited Use and Availability

The Service is intended only for individuals located in the contiguous United States (48 states) and the District of Columbia where we offer services and who are at least eighteen (18) years old (or the age of majority in their state, if higher). By using the Service, you represent and warrant that you meet these eligibility requirements and will use the Service only for lawful purposes.

Ship-back kit service is available in the contiguous United States (48 states) and the District of Columbia. Direct placenta pickup coordination is currently available only within city limits of New York City, Chicago, and Houston. Service availability may vary and is subject to change based on operational, legal, and regulatory requirements.

Duty to Provide Information, Access, and Connectivity

You are responsible for maintaining the hardware, software, internet access, and other technical capabilities required to use the Service. You are also responsible for providing truthful, accurate, and complete information in all submissions and communications through the Service.

Terms of Sale

All products and services are subject to availability. We may limit quantities, reject any order, or cancel an order for reasons including inventory constraints, pricing errors, suspected fraud, or suspected misuse of the Service. If we cancel an order after payment, we will issue a refund for the canceled portion.

Prices are subject to change at any time before purchase. You are responsible for all applicable taxes, duties, and fees associated with your purchase.

You represent that you are authorized to use your selected payment method and authorize us (and our payment processors) to charge the total order amount, including applicable taxes and shipping fees. If your payment method is declined or reversed, we may suspend or cancel your order and/or require an alternative payment method.

Payment processing is provided by third-party vendors, including Shopify Payments. Your use of third-party payment services is subject to their terms and policies.

By submitting order and payment details, you authorize us and our service providers to use that information as needed to process payment, fulfill orders, provide support, and prevent fraud.

Shipping, Pickup, and Risk of Loss

Shipping and pickup timelines are estimates unless expressly stated otherwise. For ship-back orders, you are responsible for following kit instructions and timely handoff to the designated carrier. For direct pickup orders, we are responsible for coordinating pickup in available service areas.

For ship-back orders, risk of loss transfers when the package is accepted by the designated carrier. For direct pickup orders, risk of loss transfers when our authorized pickup coordinator takes possession. We are not responsible for delays caused by carriers, weather events, or other factors outside our reasonable control.

Cancellation and Refunds

Cancellation and refund eligibility depend on order stage, preparation status, and processing status. Our current refund terms are described in our Refund Policy.

Without limiting the Refund Policy, cancellation eligibility may change once a kit has been dispatched, a direct pickup has been scheduled or completed, or processing has begun.

Termination

We may suspend or terminate your access to the Service at any time if you violate this Agreement, engage in suspected fraud or abuse, or if we discontinue part or all of the Service. Sections that by their nature should survive termination will remain in effect, including payment obligations, disclaimers, limitation of liability, indemnification, and governing law and venue.

Disclaimers

THE SERVICE AND ALL CONTENT, PRODUCTS, AND MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Individual postpartum experiences vary, and we do not guarantee any specific medical, health, or wellness outcome from use of the Service.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARTUM LABS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARTUM LABS'S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO ARTUM LABS FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

Indemnification

You agree to defend, indemnify, and hold harmless Artum Labs and its officers, directors, employees, contractors, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your violation of this Agreement, your misuse of the Service, or your violation of law or third-party rights.

Notices

We may provide notices to you by email, posting to the Service, or other reasonable electronic means. You are responsible for keeping your contact information current.

Electronic Communications

By using the Service, you consent to receive communications from us electronically, including emails, SMS messages, and notices posted through the Service. Electronic communications satisfy any legal requirement that communications be in writing.

Copyright

If you believe content on the Service infringes your copyright, contact us at info@artumlabs.com with sufficient details for us to review and respond.

Entire Agreement

This Agreement, together with any policies referenced herein, constitutes the entire agreement between you and Artum Labs regarding your use of the Service and supersedes prior agreements relating to the same subject matter.

Governing Law; Venue; Severability of Provisions

This Agreement is governed by the laws of the State of Illinois, without regard to conflict-of-law principles. Unless otherwise required by applicable law, any dispute arising out of or relating to this Agreement or the Service will be brought exclusively in the state or federal courts located in Cook County, Illinois, and each party consents to personal jurisdiction and venue there.

If any provision of this Agreement is held unenforceable, the remaining provisions will remain in full force and effect.

No Agency Relationship

Nothing in this Agreement creates a partnership, joint venture, employment, or agency relationship between you and Artum Labs.

Assignment

You may not assign this Agreement without our prior written consent. We may assign this Agreement, in whole or in part, including in connection with a merger, acquisition, reorganization, or sale of assets.

Third-Party Beneficiaries

Except as expressly stated in this Agreement, this Agreement does not create third-party beneficiary rights.

Contacting Us

If you have questions about this Agreement, contact us at info@artumlabs.com.