Refund Policy

Refund Policy

Artum Labs LLC ("Artum Labs," "we," "our," or "us") handles refund requests based on order stage, service status, and the specific facts of each order.

How to Request a Refund

To request a refund, email info@artumlabs.com with your full name, order details, and reason for the request.

General Refund Eligibility

Refund eligibility may vary depending on whether your order is in pre-dispatch, post-dispatch, pickup, or processing status.

Without limiting this policy, refund eligibility may change once a kit has been dispatched, a direct pickup has been scheduled or completed, or encapsulation processing has begun.

Non-Refundable Stage

Once your placenta has been encapsulated into pills, the order is non-refundable.

Lost, Damaged, or Delayed Shipments

If a shipment is lost or arrives damaged, contact info@artumlabs.com as soon as possible so we can review the issue and assist with next steps. Any refund, replacement, or other resolution is determined based on shipment facts, carrier information, and order status.

Refund Method and Timing

If approved, refunds are issued to the original payment method. Financial institutions may require additional time to post the refund after we process it.

Service Coverage Reference

Ship-back kit service is available in the contiguous United States (48 states) and the District of Columbia. Direct placenta pickup coordination is currently available only within city limits of New York City, Chicago, and Houston.

Related Policies

For shipping-specific terms, please review our Shipping Policy. For full service terms, please review our Terms of Service.

Policy Updates

We may update this Refund Policy from time to time. Changes are effective when posted on this page.

Contact Us

For refund questions, contact info@artumlabs.com.